We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
Is my purchase eligible for exchange?
Your purchase is eligible for exchange only if it meets the following condition:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product was damaged in transit. In such a case, please photograph the damaged product as soon as you have opened the packaging.
How do I exchange my product?
- If your purchase meets the criteria stated above, please contact our care team within 2 days of delivery with the following information:
– Order number
Specify the reason for return and in case of a damaged or incorrect product, please send us an image of the itemYou may contact us via email at email@example.com or call our customer care at +91 9967923455 from Monday to Friday, between 9:00 AM to 5:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
- A reverse pick-up will be scheduled within 2-4 business days. Please ensure that the product you return is unused, all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery are carefully packed and returned.
If a reverse pick-up facility is not available for your order, the product will have to be shipped by you to the following address
702, Tower 4
K.K. Marg, Mahalaxmi East
Mumbai – 400 011
When will I receive the exchanged item?
- Once the item dispatched from your end reaches our warehouse, following a quality check, the replacement product will be shipped out to you and will reach you in our standard delivery time 4-8 business days for domestic shipments.
- Replacements will be offered based on availability of product. If we don’t have the replacement product, we’ll be happy to offer you a credit note
- We are unable to entertain requests to replace a product with a different product or style, even if the price is the same
Are International Orders Eligible for exchanges or returns?
We are extremely sorry, International offers are not eligible for exchanges or returns. However, if you do have any concerns about the product you have received, pls do write to us and we will try our best to address it.
You may contact us via email at firstname.lastname@example.org or call our customer care team at +91 9967923455 from Monday to Friday, between 9:00 AM to 5:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
What happens if the courier is unable to deliver my product?
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.